We want your cacti to arrive in perfect condition. If they don't, we’ll replace them for free with our 30-Day Customer Happiness Guarantee! It’s normal for cacti to show some minor signs of stress during shipping, but if the damage is more than just a few small blemishes*, contact us within 30 days, and we’ll send you a replacement.

Simply send us photos of the damage, your order number, and we’ll handle the rest.

*Minor signs of stress like slight discolouration or bent spines are common. Need more care tips? Find additional resources here!